Frequently Asked Questions

  1. What destinations does Royal Lotus Cruises cover?
    • Royal Lotus Cruises offers luxurious cruise experiences primarily in Lan Ha Bay and Ha Long Bay. These are some of the most stunning and serene locations in Vietnam, providing breathtaking views and unique activities such as kayaking, cooking classes, and bay swimming.
  2. How do I book a cruise with Royal Lotus Cruises?
    • You can easily book your cruise through our official website, by calling our hotline, or via WhatsApp. We recommend booking in advance, especially during peak seasons, to secure your preferred dates and cabin type.
  3. What activities are included in the cruise?
    • Our cruises offer a range of activities, including kayaking, visiting floating fishing villages, cooking classes, bay swimming, and guided tours of the islands. Each activity is designed to immerse you in the natural beauty and culture of the region.
  4. Is transportation to the cruise departure point included?
    • Yes, Royal Lotus Cruises offers transportation options to and from the cruise departure point. We can arrange for pick-up from Hanoi or other nearby locations. Please inquire at the time of booking for more details.
  5. What should I bring on the cruise?
    • We recommend bringing comfortable clothing, swimwear, sunblock, a hat, and sunglasses. Don’t forget your camera to capture the stunning views! If you plan on participating in kayaking or swimming, water shoes are also advisable.
  6. What is the cancellation policy for Royal Lotus Cruises?
    • Our cancellation policy varies depending on the timing of your cancellation. Please contact our customer service team for detailed information regarding your booking.
  7. Are the tours suitable for children and older adults?
    • Absolutely. Our tours are designed to be family-friendly and accessible for all ages. We offer special rates for children, ensuring an enjoyable experience for everyone.
  8. What happens in case of weather-related issues or unexpected events?
    • Safety is our priority. In the event of severe weather, we will reschedule your tour or provide a full refund if rescheduling is not possible. For unexpected events, we offer flexible cancellation terms and personalized support.
  9. I want to change the number of people in the group. How long in advance should I notify?
    • Each of our tours has a limited number of tickets. Please contact our Sales and Customer Care department to check ticket availability when you want to change the number of tickets booked.
  10. How do I contact Royal Lotus Cruises for more information?
    • You can reach us through our hotline, WhatsApp, or email. We’re here to assist with any questions and ensure your experience with us is exceptional.